FAQ - Frequently asked questions
Find answers to common questions about our cybersecurity training programs, certifications, and how we help professionals protect critical infrastructure.
General Questions
- What is O/IT Cyber?
- O/IT Cyber is a professional cybersecurity training company specializing in operational technology (OT) and information technology (IT) security education. We provide comprehensive courses covering the complete infrastructure lifecycle from design through audit phases.
- Who are your courses designed for?
- Our courses are designed for IT and OT professionals at all levels, including system designers, operators, maintainers, auditors, and executives responsible for critical infrastructure security. We offer programs from foundational to advanced certification levels.
- What industries do you serve?
- We serve professionals in critical infrastructure sectors including energy (power generation and distribution), manufacturing, water treatment, transportation, oil & gas, and chemical processing facilities.
Course Information
- How are the courses delivered?
- We offer flexible delivery options including self-paced online courses, live virtual instructor-led training, and on-site corporate training. All courses include hands-on labs and real-world scenarios.
- How long do I have access to course materials?
- Individual courses come with 6-12 months of access, while certification bundles include lifetime access to all materials and updates. You can review content and labs as often as needed during your access period.
- Are there prerequisites for the courses?
- Our Fundamentals course has no prerequisites. Role-specific courses require basic IT/OT knowledge, while certification bundles are designed for professionals with 2+ years of experience in their field.
- Do you provide hands-on practice?
- Yes! All courses include extensive hands-on labs using digital twin simulations and virtual environments that mirror real-world OT/IT systems, allowing you to practice without risk to production systems.
Certifications & Credits
- What certifications do you offer?
- We offer preparation for industry certifications including ISA/IEC 62443, and our own O/IT Cyber certifications. Our bundles align with GICSP, GRID, and other industrial cybersecurity certifications.
- Do your courses provide continuing education credits?
- Yes, our courses are eligible for continuing professional education (CPE) credits for various certifications including CISSP, CISM, and others. Credit hours vary by course.
- How do I receive my certificate?
- Upon successful completion of a course (including passing the assessment), you'll receive a digital certificate that can be downloaded, printed, and shared on professional networks like LinkedIn.
Pricing & Payment
- What payment methods do you accept?
- We accept all major credit cards, debit cards, and can arrange invoicing for corporate purchases. Payment is processed securely through Stripe.
- Do you offer group discounts?
- Yes, we offer volume discounts for teams of 5 or more. Contact us for custom pricing on corporate training packages and bulk enrollments.
- Is there a refund policy?
- We offer a 30-day money-back guarantee for all courses. If you're not satisfied with your purchase, contact us within 30 days for a full refund.
- Can I get reimbursed by my employer?
- Many employers reimburse professional development costs. We provide detailed receipts and course completion certificates to support reimbursement requests.
Technical Requirements
- What are the system requirements?
- You need a modern web browser (Chrome, Firefox, Safari, or Edge), stable internet connection, and a computer capable of running virtual labs. Specific requirements are listed for each course.
- Do I need special software?
- Most labs run in your browser. Some advanced courses may require free software downloads which we provide along with installation instructions.
- Can I access courses on mobile devices?
- Course videos and materials are mobile-friendly, but hands-on labs require a desktop or laptop computer for the best experience.
Support & Community
- What kind of support is included?
- All courses include email support, discussion forums, and Q&A sessions. Certification bundles include priority support and monthly live office hours with instructors.
- Is there a student community?
- Yes! Students get access to our private community forum where you can network with peers, share experiences, and get advice from experienced professionals.
- Can I contact instructors directly?
- Students in certification programs have direct access to instructors through scheduled office hours and priority email support.
Still have questions?
Can't find the answer you're looking for? Our team is here to help with any questions about our training programs or cybersecurity education.
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Our offices
- Global Operations
Serving critical infrastructure worldwide
Remote-first cybersecurity consulting - Digital Twin Lab
Advanced simulation environments
Secure testing and validation